The Government highlighted that in its eight years of operation, India Post Payments Bank (IPPB) has onboarded over 12 crore customers, facilitated billions of digital transactions, and delivered doorstep banking services nationwide. Since its launch in 2018, the Bank has become one of the largest financial inclusion initiatives globally, leveraging the extensive network of more than 1.64 lakh post offices and over 1.90 lakh postmen and Gramin Dak Sevaks (GDS). IPPB was envisioned as an accessible, affordable, and trusted banking option for the common citizen of India.
The Ministry of Communications noted that IPPB has broadened its services to include end-to-end DBT (Direct Benefit Transfer) disbursements, pension payments, credit facilitation through referral partnerships, and insurance and investment products in collaboration with partner institutions. Innovative offerings such as DigiSmart, the Premium Aarogya Savings Account, and Aadhaar-based Face Authentication have enhanced customer convenience and enabled on-demand digital banking services.
Further, the integration of the RuPay Virtual Debit Card, AePS (Aadhaar-enabled Payment Services), cross-border remittances, and Bharat BillPay has strengthened IPPB’s role as a comprehensive financial services provider at the grassroots level. These initiatives have collectively empowered millions across India, ensuring financial inclusion reaches even the most remote corners of the country.
